WHEN ARE YOU OPEN?
All ASA locations are open 7 days a week.
Sunday: 8:00 am – 4:30 pm
Monday – Friday: 8:00 am – 8:30 pm
Saturday: 8:00 am – 4:30 pm
WHAT ARE YOUR PRICES?
Class prices range from $42 – $49 per 30-minute weekly lesson. There is an annual Membership fee of $50.00 per swimmer.
HOW LONG IS EACH SWIM CLASS?
IS YOUR PROGRAM YEAR-ROUND?
Yes. Our year-round indoor swim program runs on a continuous quarterly calendar, winter, spring, summer and fall.
The length of each swim quarter varies between 10 – 15 weeks.
HOW MANY SWIMMERS ARE IN EACH CLASS?
- Preschool Levels (PSP, PS1 – AP2) – 2:1
- Beginner Levels (B1 – BR) – 2:1
- Intermediate & Int. Advanced Levels – 3:1
- Advanced & Stroke Training Levels – 3:1
- Advanced Young Adult & Adult Levels – 3:1
- AQUAbabies Levels – 4:1
- Elite Level – Number of swimmers based on space
WHAT SHOULD I BRING TO MY SWIM LESSON?
WHAT IS A DECK MANAGER?
DOES MY CHILD NEED A SWIM DIAPER?
DOES MY CHILD NEED TO WEAR A SWIM CAP OR GOGGLES?
CAN MY CHILD WEAR A “FLOATIE“ TO SWIM LESSONS?
IS IT OKAY TO EAT BEFORE MY CHILD’S LESSON?
WHAT IS YOUR CANCELLATION POLICY?
- Cancellation for a refund prior to the first day of the quarter will be given within 48 hours of your purchase minus a $25 cancellation fee. After 48 hours, ASA credit will be given minus a $25 cancellation fee.
- After the quarter begins there is a $25 cancellation fee and the remaining balance will be given in the form of ASA credit.
- ASA credit can be used for future swim lessons and expires after 1 year
- ASA credit does not expire for those enrolled in the spring quarter 2020 and December 7, 2020 – January 3, 2021, all other ASA credits expire after 1 year from the time of issuance
- A refund will not be given in exchange for ASA Credit, however, ASA Credit may be transferred to another Member
HOW DO I SWITCH TO A DIFFERENT DAY AND/OR TIME?
MAY I REQUEST A SPECIFIC TEACHER?
WHAT IF I MISS A CLASS?
When you enroll for a class, you are reserving a specific day and time each week, and we have a qualified instructor waiting there for you. We ask that you do your best to attend every class. However, we understand that children get sick and emergencies happen; therefore, we offer make up classes. Our make ups are actual classes taught by an instructor, not just free swim time. Therefore, in order to maintain the integrity of our classes, we can only offer a make up when we have space in our schedule to accommodate your child’s level. We do not guarantee the availability of make ups. Additionally, in fairness to all members, we allow a maximum of 2 make up requests per swimmer, per quarter. To be eligible for a MU, mark your swimmer absent online in the Member Portal as soon as possible, at least 2 hours prior to your class.
If a MU class is not available or you cannot find a MU class that works for your schedule, it is just a missed class. MU classes must be completed during the quarter and do not carry over.
MU TIPS & GUIDELINES
- Log in to the Member Portal to mark your swimmer absent at least 2 hours prior to the class you will be missing
- Book your MU ONLINE ONLY (via the Member Portal) the same day or 1 day prior to when you want to take your MU
- If you change your mind, you can unmark yourself absent (if your space is still available)
- Schedule your MU early in the quarter
- MUs are based on availability
- Private Class Swimmers may schedule a MU in a group class
- Due to the limited number of Water Adaptation classes, MUs are not available
- Credit or refunds will not be issued for missed MU classes
- If a MU class is not available or you cannot find a MU class that works for your schedule, it is just a missed class. MU classes must be completed during the quarter, and do not carry over.
Please visit our Policies section for more information.
WHAT IF MY NORMAL CLASS FALLS ON A HOLIDAY?
American Swim Academy is closed on most major holidays, and our swim quarters are planned with holidays in mind. Classes are not held on New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, after 5:20pm on Halloween, Thanksgiving, and Christmas. Class fees are prorated for holidays.
WHAT IF MY CHILD CRIES OR IS AFRAID?
It’s very common for a child to cry or be afraid when starting something new. Our teachers are trained to deal with the most fearful of students, and our deck managers are always on hand to assist if necessary. We use simple distraction techniques — toys, songs and games — to help calm and reassure them, and we will never dunk a new swimmer under the water. A child may cry for several weeks in a row, but be patient. Consistency and praise are key in your child’s progress. If you need help getting your child into the pool, please ask our staff for assistance and be sure to let us know any information that will help us get to know your child better (favorite toys, special songs, heroes, etc). We will gladly get your child in the water and swimming happily in no time!
WHAT IF MY CHILD IS SICK?
DO I NEED TO SWITCH CLASSES IF MY CHILD EARNS A RIBBON?
HOW MANY DAYS A WEEK SHOULD MY CHILD ATTEND CLASSES?
DO YOU HAVE A SWIM TEAM?
No, we don’t have an organized team; however, we do offer Elite Swim Program classes that are recommended for exercise and swim team preparation. Swimmers are introduced to speed work, endurance training, and stroke drills used at the swim team level. These drills are used to continually improve your stroke technique and efficiency in the water.
Elite classes are designed as a transition from lessons to competitive swimming or as support in conjunction with team training. This is the class for summer league swimmers who are looking to improve swimming technique.
HOW LONG WILL IT TAKE FOR MY CHILD TO LEARN HOW TO SWIM?
Unfortunately, there isn’t a universal answer to this question. There are many factors that play into learning to swim and it also depends on your definition of “swimming.” Most of our swimmers continue with us until they become members of our Elite Swim Program, but some parents just want their children to know the basics. Every child learns at their own, individual pace so it’s impossible to determine how long it will take. It is important for parents to have realistic expectations for their children. Please avoid comparing your child to others. Positive reinforcement and consistency is vital for your child’s success. Regardless of what the final goal may be, we feel it’s important that the child learns to have a love and respect of the water.